Our Company Return Policy

Return Policy


Store Return Policy


We require customer’s name, address and phone number on every return.

Merchandise must be returned in original packaging and in like-new, saleable condition with tags/UPC barcode attached.

Returns with a valid, original sales receipt

· Merchandise accompanied by an original Banner’s Hallmark sales receipt may be returned for exchange, store credit or refund within 30 days of purchase.

· If after 30 days, exchange or store credit only at the last known sale price.

· Refunds to credit cards must be made to the same credit card number used for the original purchase.

· If your purchase was made by check, a refund check will be issued from our corporate office and may take up to two weeks before your receive it in the mail.

Returns with a gift receipt

· We offer a merchandise exchange or store credit.

Returns without a valid, original sales receipt

· We offer a merchandise exchange or store credit for the last known sale price of the merchandise being returned.

· We require a driver’s license or state issued identification card for all returns without a receipt.

We do not price adjust. Merchandise must accompany returns.

Sale and clearance merchandise is purchased as a final sale and can’t be returned or exchanged.

Vera Bradley

  • Vera Bradley merchandise may be returned for a refund, merchandise exchange or store credit if returned within 30 days of purchase and accompanied by a valid Banner’s Hallmark receipt. We do not accept returns of merchandise purchased from verabradley.com.